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terms and conditions

last updated: 28th july, 2026

noven, meeting intelligence for macos

1. Agreement to these Terms

These Terms and Conditions ("Terms") are a binding agreement between you and NOVEN ("Noven", "we", "us", "our"), and govern your access to and use of the Noven desktop application, our websites, and any related services (together, the "Service").

By creating an account, installing the application, or using the Service, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

Please read section 8 (Recording consent and lawful use) carefully. It places obligations on you that carry legal consequences, including potential criminal liability, if you do not follow them.

2. Definitions

Term

Meaning

Account

The account you create to access the Service

Content

Everything you record, upload, write or generate through the Service, including audio, transcripts, summaries, extracted context, notes and chat messages

Output

Material generated by the Service using artificial intelligence, including transcripts, summaries and extracted commitments, decisions, questions, topics and people

Participant

Any person other than you whose voice, words or personal data is captured in a recording you make

Plan

The subscription tier applying to your Account, including any free tier

Allowance

The quantity of recording minutes available to your Account in a billing period under your Plan

3. Eligibility

To use the Service you must:

  • be at least 18 years old if you are in India, at least 16 in the European Economic Area and the United Kingdom, and at least 13 elsewhere;
  • have the legal capacity to enter into a binding contract in your jurisdiction;
  • not be barred from using the Service under the laws of any applicable jurisdiction; and
  • not be located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions, and not be a person with whom dealing is prohibited under applicable sanctions or export-control laws.

If you are under the age of majority in your jurisdiction but above the minimum age above, you may use the Service only with the involvement and consent of a parent or legal guardian.

4. Your Account

  • You must provide accurate information when registering and keep it up to date.
  • You are responsible for keeping your credentials confidential and for all activity under your Account.
  • You must notify us promptly at support@heynoven.com if you suspect unauthorised access.
  • You may not share your Account, or allow anyone else to use it. Each individual user requires their own Account.
  • We may refuse registration, or suspend or close an Account, in accordance with section 18.

5. The Service

Noven records conversations on your Mac, transcribes them, and organises them into structured context: summaries, commitments and deadlines, decisions, questions, topics and people. It also lets you write notes, organise material into folders, and ask questions about everything it holds.

The Service requires access to your microphone. It also requests macOS Screen Recording permission, which macOS requires before any application may capture system audio; Noven uses it solely to capture audio and never captures, stores or transmits images of your screen. Calendar access is optional.

We may modify, add to or discontinue features. Where a change materially reduces core functionality, we will give you reasonable prior notice and, where required by law, the right to cancel and receive a pro-rata refund of any prepaid fees.

5.1 Beta

The Service is currently offered in beta. It is provided on an "as is" basis, may contain defects, may be interrupted, and may change substantially or be withdrawn. Features and allowances offered during beta may not be available afterwards. You should not rely on the Service as your only record of any conversation.

6. Plans, allowances and billing

6.1 Allowances

Each Plan includes an Allowance of recording minutes per billing period. When your Allowance is exhausted, you will not be able to start new recordings until it renews or you upgrade. The Service may stop a recording in progress that would exceed the remaining Allowance; where it does, it will process and keep what was recorded up to that point rather than discarding it.

Unused minutes do not carry over unless expressly stated in your Plan.

6.2 Fees

  • Fees for paid Plans are as displayed at the point of purchase and are payable in advance.
  • Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. You may cancel at any time; cancellation takes effect at the end of the paid period.
  • Prices are exclusive of taxes unless stated. You are responsible for all applicable taxes, and we will collect and remit them where the law requires us to, including GST in India and VAT in the European Union and United Kingdom.
  • We may change prices on at least 30 days' notice. Changes take effect at your next renewal, and you may cancel before then.
  • Payments are processed by our payment provider. We do not store full payment card details.

6.3 Refunds

Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods, unused Allowance, or periods in which you did not use the Service.

Statutory rights are unaffected. In particular, if you are a consumer in the European Union or United Kingdom, you have a right to withdraw from a distance contract within 14 days; if you ask us to begin providing the Service during that period, you acknowledge that you will lose that right once the Service has been fully performed, and that you may be charged a proportionate amount for what has been provided. Consumers in other jurisdictions retain the rights their local law provides, including under the Consumer Protection Act, 2019 in India and the Australian Consumer Law.

6.4 Non-payment

If payment fails, we may suspend access to paid features after giving you notice and a reasonable opportunity to correct the problem. Your Content will not be deleted during suspension for non-payment except as set out in section 17.

7. Your Content

You own your Content. We claim no ownership of it.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, display and create derived material from your Content, solely to the extent necessary to provide, secure and support the Service for you. This licence ends when you delete the Content or close your Account, subject to the retention periods set out in our Privacy Policy and to copies retained in routine backups.

We do not train on your Content. We do not use your Content to train artificial intelligence models, and we use our AI providers under terms on which they do not train on it either.

Your responsibility. You are responsible for your Content and for having all rights and permissions necessary to record, upload and process it, including the consents described in section 8.

Backups. You are responsible for keeping your own copies of anything you cannot afford to lose. The Service is not a backup service.

8. Recording consent and lawful use

This section is the most important obligation in these Terms.

Laws governing the recording of conversations differ widely and are frequently criminal in nature. In some jurisdictions it is lawful to record a conversation with the consent of only one party, which may be you. In many others — including a substantial number of United States states, most of the European Economic Area and the United Kingdom, and elsewhere — the consent of every party is required.

By using the Service you represent, warrant and undertake that, for every recording you make:

1. you have determined the law that applies to that recording, in every jurisdiction in which any participant is located;

2. you have informed every Participant that the conversation is being recorded, before recording begins;

3. you have obtained every consent required by law from every Participant, and can evidence it;

4. you have a lawful basis for recording and for the subsequent processing of every Participant's personal data;

5. you will stop recording immediately if any Participant withdraws consent or objects; and

6. you will comply with any additional obligations imposed on you by your employer, your regulator, or any contract you are subject to.

United States. States including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania and Washington require the consent of all parties in at least some circumstances. Federal and state wiretapping statutes may impose criminal penalties and statutory damages. This list is illustrative and not exhaustive, and the law changes.

European Economic Area and United Kingdom. Recording a conversation involves processing personal data. You will ordinarily be the controller of that processing and must satisfy the GDPR or UK GDPR in your own right, including providing notice and identifying a lawful basis.

India. You must comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Indian Telegraph Act, 1885 as applicable, and must not record any communication you are not lawfully entitled to record.

Our position. We provide a tool. We do not determine whether any particular recording is lawful, we do not monitor your recordings, and we cannot obtain consent on your behalf. You are solely responsible for the lawfulness of your use, and you indemnify us in respect of it under section 22.

The Service displays a visible indicator for the entire duration of every recording. You must not conceal, obscure, disable or otherwise interfere with that indicator.

9. Acceptable use

You must not, and must not permit anyone else to:

  • record any person without the consent required by law, or in any place or circumstance where recording is prohibited;
  • record conversations covered by legal privilege, medical confidentiality, or similar protections, unless you are entitled to do so;
  • use the Service to harass, stalk, threaten, defame, blackmail or surveil any person;
  • use the Service to infringe intellectual property or privacy rights;
  • attempt to derive the source code of the Service, or reverse engineer, decompile or disassemble it, except to the extent this restriction is prohibited by law;
  • circumvent Allowances, rate limits, authentication, or any other technical restriction;
  • access the Service by automated means, resell it, or make it available to third parties as a service;
  • introduce malicious code, or interfere with the integrity or performance of the Service;
  • probe or test the vulnerability of our systems without our prior written consent, except through a published responsible disclosure process;
  • use the Service in breach of applicable export-control or sanctions laws;
  • use the Service in any high-risk setting where failure could lead to death, personal injury, or severe environmental or property damage.

10. Artificial intelligence and Output

The Service uses third-party artificial intelligence to transcribe audio, extract structured context and answer your questions.

  • Output may be wrong. Transcription may mishear. Summaries may omit or misstate. Extracted commitments, deadlines, decisions, questions, topics and people may be inaccurate, incomplete or attributed to the wrong person. Output is not a verbatim record and is not a certified transcript.
  • Do not rely on Output without checking it. You must not rely on Output for legal, medical, financial, employment, compliance or other consequential decisions without independent verification against the source.
  • Output is not legal or professional advice.
  • Similar Output. Output is generated statistically and may be similar or identical to output generated for other users. We make no claim of exclusivity in Output.
  • As between you and us, and to the extent permitted by law, you own the Output generated from your Content, subject to the terms of our AI providers.

11. Third-party services

The Service depends on third parties, including our hosting and database provider, our artificial intelligence provider, and — where you choose to use them — sign-in and calendar providers. Your use of those services may be subject to their own terms. We are not responsible for third-party services, and their unavailability may affect the Service.

12. Our intellectual property

The Service, including its software, design, text, graphics and the Noven name and logo, is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the application on devices you own or control, solely for your own use in accordance with these Terms. All rights not expressly granted are reserved.

13. Feedback

If you give us feedback, suggestions or ideas, you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation or compensation to you. You are not required to give us feedback.

14. Confidentiality

We will treat your Content as confidential and will not disclose it except as described in our Privacy Policy, as directed by you, or as required by law. This obligation does not apply to information that is or becomes public through no fault of ours, that we already held without a duty of confidence, or that we independently develop.

15. Privacy and data protection

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms.

You are responsible for ensuring that your use of the Service complies with applicable laws, including when capturing or storing information that relates to other individuals. Where required by law, you must obtain any necessary permissions or consents before using the Service to record or process such information.

If you have questions about our privacy practices, please contact us at support@heynoven.com.

16. Term and termination

  • These Terms apply from the moment you first use the Service and continue until terminated.
  • You may stop using the Service at any time and may close your Account by writing to support@heynoven.com.
  • We may terminate or suspend these Terms and your access, on notice, if you materially breach them, if we are required to by law, or if we discontinue the Service. Where we discontinue the Service, we will give at least 30 days' notice and a pro-rata refund of prepaid fees for the unused period.
  • Immediate suspension is possible without notice where your use presents a risk to us, to other users, or to any person, or where we reasonably suspect unlawful activity. We will tell you as soon as we reasonably can.

16.1 What happens to your data

On closure of your Account, we will delete or anonymise your Content in accordance with the retention periods in our Privacy Policy. You should export anything you want to keep before closing your Account. We are not obliged to retain your Content after closure and may be unable to recover it.

16.2 Survival

Sections 7 (Your Content), 8 (Recording consent and lawful use), 12 (Our intellectual property), 13 (Feedback), 14 (Confidentiality), 19 (Disclaimers), 20 (Limitation of liability), 22 (Indemnity), 25 (Governing law and disputes) and any other provision that by its nature should survive, survive termination.

17. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable for maintenance, or because of a failure at a third-party provider, or for reasons beyond our control. Unless a separate service level agreement applies to your Plan, we make no availability commitment.

18. Suspension and enforcement

We do not monitor the contents of your recordings. Where we receive a credible report or otherwise become aware of a breach of these Terms, we may investigate, request information from you, restrict specific functionality, suspend your Account, or terminate it. We will act proportionately and, where practical, will tell you what the problem is and give you an opportunity to fix it.

19. Disclaimers

To the maximum extent permitted by law, the Service and all Output are provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment.

We do not warrant that the Service will be uninterrupted, secure or error-free, that Output will be accurate or complete, that defects will be corrected, or that the Service will meet your requirements.

Nothing in these Terms excludes or limits any warranty, guarantee or right that cannot be excluded or limited under the law that applies to you. Consumers in the European Union, the United Kingdom, Australia, India and elsewhere retain their statutory rights in full. In Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

20. Limitation of liability

To the maximum extent permitted by law:

7. neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or data, however arising, even if advised of the possibility;

8. our total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) [AMOUNT AND CURRENCY, e.g. USD 100];

9. these limits apply in aggregate across all claims, and regardless of the theory of liability.

Exceptions. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any liability that cannot be limited by law.

Consumers. If you are a consumer, the limits above apply only to the extent permitted by your local law, and nothing affects your statutory rights.

Allocation of risk. You acknowledge that the fees reflect this allocation of risk and that we would not provide the Service on these terms without it.

21. Your responsibility for recordings

Without limiting section 20, we are not liable for any claim, penalty, fine or loss arising from a recording made in breach of section 8, including any claim by a Participant, any regulatory penalty, and any criminal liability. That risk is yours and cannot be transferred to us by your use of the Service.

22. Indemnity

You will indemnify, defend and hold harmless Noven, its officers, employees and agents from and against any claim, demand, proceeding, loss, liability, damage, fine, penalty, cost and expense (including reasonable legal fees) arising out of or relating to:

  • your Content;
  • your breach of section 8, including any recording made without a required consent;
  • your breach of these Terms or of applicable law; or
  • your infringement of the rights of any third party.

We will notify you of any such claim, allow you to control the defence (provided you may not settle in a way that imposes an obligation on us without our consent), and cooperate reasonably at your expense. If you are a consumer, this section applies only to the extent permitted by your local law.

23. Changes to these Terms

We may amend these Terms. If a change is material, we will give at least 30 days' notice by email or in the application before it takes effect. Continued use after the effective date constitutes acceptance. If you do not accept, you must stop using the Service and may cancel; where you have prepaid, we will refund the unused portion.

24. Export controls and sanctions

You must comply with all applicable export-control and economic sanctions laws. You represent that you are not located in a comprehensively sanctioned territory, are not a restricted party, and will not make the Service available to any such person.

25. Governing law and disputes

25.1 Governing law

These Terms are governed by the laws of India, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25.2 Consumers

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory laws of your country of habitual residence, and you may bring proceedings in the courts of that country. Consumers in the European Union may also use the European Commission's Online Dispute Resolution platform.

25.3 Informal resolution

Before starting formal proceedings, you agree to contact support@heynoven.com and attempt in good faith to resolve the dispute for at least 30 days.

25.4 Forum

Subject to section 25.2, the courts of Bengaluru, Karnataka, India have exclusive jurisdiction, and both parties submit to it.

25.5 United States users

[If you intend to require arbitration for United States users, insert a binding arbitration clause, a class-action waiver and a clearly explained opt-out here. This must be drafted by United States counsel; an unenforceable or inadequately disclosed arbitration clause is worse than none.]

25.6 India

Where Indian law applies, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Bengaluru, Karnataka, India, before a sole arbitrator appointed by agreement, conducted in English. Nothing prevents either party from seeking interim relief from a competent court. Consumers retain their rights under the Consumer Protection Act, 2019, including the right to approach the appropriate consumer forum.

25.7 No class actions

To the extent permitted by law, disputes will be resolved individually and not as a class, collective or representative action.

26. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us on their subject matter and supersede all prior discussions.
  • Severability. If a provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder continues in force.
  • Waiver. A failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
  • No third-party beneficiaries. Except as expressly stated, these Terms confer no rights on any third party.
  • Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control.
  • Relationship. Nothing creates a partnership, joint venture, agency or employment relationship.
  • Notices. We may give notice by email to your registered address or by an in-application message. You may give notice to support@heynoven.com.
  • Language. These Terms are drafted in English. Where we provide a translation, the English version governs to the extent permitted by law.

27. Contact

Noven

Operated by Abhinav Madke and Umang D Shah

Registered Address: #88, Ground floor, Ashoka Ave Road, K.R. Garden, Murugeshpalya, Bengaluru - 560017

General and support: hello@heynoven.com

Legal: support@heynoven.com

Privacy: support@heynoven.com

Grievance Officer (India): Umang D Shah, hello@heynoven.com, +91 9036209871